Data Privacy Policy

At Nine Win Casino, we take your privacy seriously. This policy explains what information we collect when you use our website and account services, how we use and protect it, and the choices you have about your personal data.

Information we collect

Personal data

When you create or use an account, we may collect your name, date of birth, contact details and account credentials. We may also request identity or address documents where needed to verify your account. If you contact us, we keep the details of your enquiry and our response.

Technical and activity data

We collect information about how you access and use our services. This may include your IP address, device and browser details, pages visited, account activity and security events. It helps us keep the website working, identify technical problems and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals and other account transactions, including the payment method used and transaction status. Payment providers may process additional payment details under their own privacy terms.

How we use your information

We use personal data to provide account services, process transactions, respond to requests and maintain accurate records. We also use it to verify identities, monitor account security, prevent misuse and meet obligations that apply to our services. Where a choice is available, you can manage certain communications and privacy settings through your account or by contacting us.

How we protect and store data

We use access controls and other security measures designed to protect personal information from unauthorised access, loss or misuse. Access is limited to people and service providers who need the information for their work. We keep data for as long as it is needed for the purposes described in this policy, including applicable record-keeping requirements, and then delete or anonymise it where appropriate. No online service can guarantee absolute security, so please keep your account credentials private.

Cookies and tracking technologies

Cookies and similar technologies help the website function, remember preferences and show us how visitors use its pages. Some are needed for features such as account access and security. Others may be used for site analysis where applicable. You can manage cookies through your browser settings and any choices provided on the website. Blocking essential cookies may affect how the site works.

Your privacy rights

You may ask to access the personal data we hold about you, correct information that is inaccurate or request deletion where available. You may also have other rights over how your data is used. Some requests may be limited where we need to retain information for account security, transactions or other applicable obligations. Contact us through the support options on the website to make a request. We may need to confirm your identity before responding.

Sharing information with third parties

We may share relevant information with payment processors, identity-check providers, hosting services and other providers that help us operate and secure the website. We may also disclose information when required to address a legal request or protect users and our services. We share only what is needed for the relevant purpose and expect providers to handle it appropriately.

Updates to this policy

We may update this policy when our services or data practices change. The current version will be available on this page. Please check it from time to time so you understand how your information is handled.