Need Help? Contact Us
Our support team is available to help with questions about the site, account-related issues, technical concerns or general feedback. Choose the contact option below that best fits your enquiry. For account matters, include your username and a brief description of the issue, but never send your password or full payment details. The team will direct your message to the appropriate department and respond through the contact channel provided.
| Department | Contact |
|---|---|
| Customer Support | [email protected] for account and technical assistance |
| General Enquiries | [email protected] for general questions and feedback |
| Affiliate Enquiries | [email protected] for partnership enquiries |
| Telephone Support | +44 20 7946 0386 for direct assistance |
| Working Hours | Customer support available 24/7 |
Support via Email
Email is the preferred way to contact us about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Include a clear subject line and make sure your contact details are current so we can identify your request and respond without unnecessary delays. Please provide only the information needed to help us review your enquiry.
Send Us a Message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. More complex cases, such as document checks, payment investigations or technical escalations, may take longer depending on their nature, but we’ll keep you informed and provide an estimated timeframe. For the fastest help use live chat; email responses are typically within one business day.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you find so we can improve the site. We review every message carefully and use player input to refine promotions, games, payments and support. They help us prioritize fixes and updates, so keep the comments coming. Your input makes the service better for everyone.