Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable. We put player safety first and provide simple tools, clear limits and easy access to support so customers can manage their activity. If you ever want to take a break or close your account we will assist quickly and with respect.

Player protection principles

We aim to prevent harm by promoting controlled play, acting on clear indicators of risk and making help available. We use fair, transparent processes when reviewing accounts and we expect customers to play responsibly. Our staff are trained to respond to concerns and to offer suitable protections when needed.

Activity-control tools

We provide a range of controls you can set on your account. These tools are designed to limit spending and session time and to give you clear checkpoints for responsible play. Use them at any time from your account settings or contact support if you need help activating them.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits are adjustable but any increase may be subject to a waiting period. Setting lower limits is the quickest way to reduce financial exposure.

Loss limits

Loss limits let you cap how much you can lose over a set period. Applying a loss limit helps keep losses predictable and prevents extended chasing of losses. If you reach the cap, betting will be restricted until the limit resets or is lowered.

Time limits and session controls

Set session time limits and automatic logout reminders to avoid lengthy play. You can also choose account breaks of a fixed number of days or weeks. These tools are useful if you want to step away without closing your account permanently.

Self-exclusion

If you need to stop playing for a longer period you can self-exclude from your account. Self-exclusion can be applied for defined periods or permanently. During exclusion access to the account and marketing is suspended. Contact support via live chat or email at [email protected] to request self-exclusion or to discuss options.

Signs of problematic behaviour

Look out for increased time spent playing, betting larger amounts, chasing losses, borrowing money to gamble, or neglecting responsibilities. If you or someone you know shows these signs it is important to act early and use the available tools or seek outside help.

Tips for maintaining control

Set sensible deposit and time limits, avoid gambling when stressed or impaired, budget for play in advance and treat gambling as entertainment rather than a way to make money. Use reality checks and take regular breaks. If you change limits, consider imposing a cooling-off period before increases take effect.

Professional help and support organisations

If you need specialist support contact BeGambleAware, GamCare or use the national self-exclusion service GamStop. These organisations offer confidential advice, helplines and treatment options. If you prefer to speak with us first, our support team is available via live chat or at [email protected].